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Services from SST Software International focus on defining, optimizing and aligning our client's business strategy with IT initiatives in our area of expertise.
We believe that business and technology work hand-in-hand. An in-depth knowledge of our core technology and a holistic understanding of our client requirement enable us to deliver technology solutions that give our client a decisive competitive advantage.
Our mature and proven onsite-offshore outsourcing model guarantees cost savings within the first few months. We have plans to set up one of the largest base of ODC’s in India for clients around the world. With state-of-art communication facilities and infrastructure, our offshore centers will work as a virtual extension of our client’s development environment providing 365 x 24 x 7 service.
The Business Process
We follow a methodical process flow for the project management process to ensure completeness of the project on time with good quality deliverable. The steps followed during the project management process are:
- Choosing Life cycle model – Choose life cycle model based on the nature of the project and delivery model.
- Milestone / Phases identification – Identify different phases/milestones.
- Project Risk Management – Identify risk conditions, prioritize based on their impact on project goals, identify, plan and execute mitigation steps, track risks during entire project life.
- Project Plan – Prepare work plan, development plan and quality plan.
- Project Reviews & Monitoring – Conduct reviews in all phases of the project, progress monitoring, and mitigation and steps to ensure progress and schedule of the project.
- After Sale Support – A three inter-linked processes - adaptive maintenance, preventive maintenance and corrective maintenance.
The above process flow ensures complete control and success of the project. We have got exhaustive experience in executing bigger projects in multiple phases/milestones.
Our quality system guidelines provide with list of perceived risks during the planning phase and the mitigation steps. With such an approach, the risk management is carried out successfully and ensures that customers are always appraised of project risks and measures taken to mitigate them.
The project plan consists of work plan, development plan and quality plan. The plan always takes the inputs from risk management process to be proactive in those areas. These plans are reviewed periodically to ensure the progress and the plans are revised from time to time with frequent interaction with the customer, if the customer makes change requests.
Each stage of the development cycle consists of different review processes to ensure the completion of the previous stage. A committee of members does each of the review. This ensures understanding of the application and eliminates errors due to lack of understanding or communication, etc.
The process of after sales service begins at the pre-sales stage through adaptive maintenance procedures. A Senior Committee comprising of sales, projects and support representatives validate solution architecture, design and configurations against the knowledge repository.
Preventive maintenance activities are carried periodically to ensure healthy functioning of the system. The integral part of this practice involves checking the environment where the solution is installed, physical conditions of the equipments and analyzing error logs and reports generated by the systems.
Though adequate care is taken in the form of adaptive and preventive maintenance processes, we have a proven process in place to respond and resolve any problem that may arise during the life cycle of the solution.
Services that we can offer
- Internet based applications development using technologies like .Net, SOA, payment gateway integration, databases like SQL Server and Oracle.
- Any kind of Software Interface Development using TCP/IP, RS232 Serial communication protocol for popular Central Reservation Systems (CRS), Property Management Systems (PMS) and Revenue Management Systems (RMS) used in the hotel industry.
- 2 way interface development between popular CRS and PMS using XML, SOAP, Hotel Technology Generation Next(HTNG) and Open Travel Alliance(OTA) specifications.
- Applications for PC and Real Time Operating Systems for the In-Room equipment, integrating High Definition Televisions like Plasma, LCD, High Fidelity Audio Systems, IPTV.
- Interactive Voice response Applications using Computer telephony Interface Hardware (CTI), interfacing with popular PABX like Avaya, LG etc.
- RFID based guest Identification systems in restaurants and hotel lobbies, so as to enable hotel personnel to recognize regular guests and “High net worth” guests.
- Creative work for web sites using tools like Adobe Photoshop, Flash etc.
- WAP web sites for hotels.
- High Speed Internet Access (HSIA) in rooms and common areas using WiFi and WiMax technologies.
Solutions offered so far
Some of the solutions we have delivered to the hospitality industry include:
- PC and Set-top-box based in-room guest entertainment system, including hotel PMS integration and integration to High end TV and Audio systems.
- Interface application using Serial communication (RS232)standard between an interactive Television system and a popular PMS.
- Interface application between Revenue Management sysem (RMS) and Central Reservation System(CRS) using XML, SOAP, Hotel Technology Generation Next(HTNG) and Open Travel Alliance(OTA) specifications.
- 2-way interface between CRS and PMS using suitable mapping for the data in proprietory formats.
- Web site development and maintenance for a leading hotel.
- Development of Flash based interactive applications for web-sites using Adobe Creative Suite.
- Internet based Reservation Engine that integrates with the hotel’s CRS and payment gateway integration.
- Interactive Voice Response applications (IVR) including Voice mail systems with integration with popular PBX and PMS.
- Internet and IVR based access to the hotel’s Customer Loyalty Programmes.
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